Our Complaints Policy

Complaints Policy

Effective Date: [05 April 2023]

We are committed to providing a high standard of service. If you are dissatisfied with any aspect of our service, we encourage you to raise your concerns as soon as possible so that we can address them promptly and effectively

 - Initial Complaint
Please submit your complaint in writing via email to amandawhistonevents@outlook.com or by post to Curbar House, North Church Street, Bakewell, Derbyshire, DE45 1DB, outlining the nature of the issue, relevant dates, and any supporting information. Complaints must be made within 14 days of the issue arising

 - Acknowledgement
We will acknowledge receipt of your complaint within 5 business days and aim to provide a full response within 14 business days. If more time is needed to investigate the matter, we will keep you informed of progress and provide a revised timeframe

 - Resolution
We will make every effort to resolve your complaint to your satisfaction. Where appropriate, we may offer corrective measures, compensation, or service adjustments

 - External Dispute Resolution
If a satisfactory resolution cannot be reached through our internal process, either party may refer the matter to a recognised alternative dispute resolution (ADR) provider or pursue mediation through a professional body relevant to the wedding or events industry. Both parties agree to engage in good faith with any external resolution process prior to initiating legal proceedings

All complaints will be handled confidentially and without prejudice. We value your feedback as it helps us improve the quality of our services.